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(Applicable if there is in stock. It may be delayed due to the circumstances of the wholesale trade.)
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
Customs and Duties
•National customs regulations may result in customs duties in the delivery process.
•All import duties and taxes incurred in international shipments are the buyer's responsibility,
This charge is imposed by the country of destination and we can not be held responsible.
•Your actual tax amount will vary depending on the shipping region and your purchase.
•In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
•Purchase amount: Original price of item(s) before any discounts/coupons are applied.
⚫Cancellation is possible in the following cases:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center)
-The order is delayed for more than 10 days after the payment and there is no notice of the delay.
-Order items are out of stock.
⚫Please take into consideration that we only accept qualifying returns but not exchanges.
Refunds are issued once the returned products clear our inspection.
⚫We accept return(s) if:
-you receive a product different from your order.
-Receive defective products.
⚫We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc).
-you are returning shoes, bags, or any other accessories.
-the products are damaged due to your mishandling.
-your return request is not approved by our staff.
⚫The following items are not considered defective:
-Items that are originally manufactured without tags or labels.
-Items with creases that may have been made while shipping.
-Items with unsatisfactory/incomplete finish due to mass production.
⚫If there is a missing item from your order:
-Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
-Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
-Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
(1) Post a return request on our Q&A or E-mail(firstname.lastname@example.org) within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
-Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
-Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
-Please include all contents of the original package and free gifts (if applicable) in your return packaging.
-Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.